Our Shared Operational Language A disruptor is defined as: A company that changes the traditional way an industry operates, especially in a new and effective way. InsureTech refers to the use of technology innovations designed to squeeze out savings and…
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Customer Satisfaction – Top Eight Household Insurance Brands
New research from Roy Morgan finds 8-in-10 people who’ve made a claim on their household insurance last year are satisfied with how their claim was handled. While satisfaction for household claims is below the 86.6% satisfaction rating for vehicle insurance…
Read moreCustomer Service – What Makes a 10/10
Customer Service is defined as “the assistance and advice provided by a company to those people who buy or use its products or services” But what is it? A friendly face? Being there when they need you? Being knowledgeable in…
Read moreQld building & construction industry optimistic for future
Master Builders Media Release: 17 February 2017 Business confidence in the Queensland economy and building industry strengthened during the December 2016 quarter, continuing to rise into positive territory in the latest Master Builders survey. The Master Builders Survey of Industry…
Read moreManaging Fatigue – Health and Wellbeing
In the storm season it is easy for staff to extend hours to meet KPI or SLA timeframes. Work related fatigue is more than feeling tired it is a state of mental or physical exhaustion that reduces a person’s ability…
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